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Support

Stuck? A person will help.

Write to us with what you tried and what happened. A screenshot helps.

contact@nidox.app

Joining a family

Ask an adult in the family to invite you from the family settings in Nidox. Scan their QR code or open the link they send you, and the code is filled in for you.

Nidox Pro

Your subscription is managed in the store where you bought it. Apple: Settings › your name › Subscriptions. Google Play purchases will be available after activation. One active, verified subscription covers your Nidox family across platforms.

Deleting your account

In Nidox, go to Settings › Account › Delete account. If you were the only person signing in to a family, that family is deleted with everything in it.

Notifications

Allow notifications for Nidox in your device settings and check your in-app preferences. Android also uses notification channels. Browser and operating-system restrictions can delay delivery.

More answers in the FAQ, and what we keep about you in the privacy policy.